DropQuote LLC

Introduction

DropQuote LLC (“DropQuote,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our SaaS insurance quoting platform and related services, which enable licensed insurance brokers, agents, and their clients to manage and compare insurance quotes and benefit documents.

By using the Platform, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

Personal Information from Platform Users and Clients

When individuals register for or use the Platform, we may collect:

• Contact Information: Name, email address, phone number, job title, and company or agency name
• Professional Information: Insurance agency or brokerage details, producer license information, compliance requirements, and role responsibilities
• Communication Records: Email correspondence, support requests, and in-platform messages
• Account Information: Login credentials, user preferences, and service usage data

Document and Service Data

The Platform is designed for the upload and processing of insurance-related documents. Users may upload insurance quotes, benefit summaries, certificates of insurance, renewal documents, plan comparisons, and other materials relevant to the insurance quoting and benefits management process. Users should limit uploads to documents relevant to the quoting and benefits process and should avoid including unnecessary personal financial or health information beyond what is required for quoting purposes.

Technical Information

We automatically collect certain technical data when you access the Platform, including:

• IP addresses, browser type, and device information
• Pages visited, features used, and timestamps
• Application and security logs related to authentication and system activity

How We Use Personal Information

We use personal information for the following purposes:

Information Sharing and Disclosure

Service Providers

We may share personal information with trusted service providers who assist us in delivering our services, including:

• Cloud infrastructure and hosting providers
• AI-assisted document processing service providers
• Payment processors
• Professional service providers

All service providers are contractually required to protect personal information and use it only for the specified purposes.

Client Authorization

When providing services to clients, we may share personal information as directed by our clients and as necessary to deliver contracted services, including:

• Sharing quote and benefit document outputs with designated agency personnel or end clients
• Providing document analysis results to authorized Platform users within the same account

Legal Requirements

We may disclose personal information when required by law, regulation, or legal process, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect the rights, property, or safety of DropQuote, our clients, or others
• Investigate fraud or security incidents
• Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction, subject to appropriate confidentiality protections.

Individual Rights and Choices

Access and Correction

Individuals have the right to:

• Access their personal information that we process
• Request correction of inaccurate or incomplete information
• Obtain a copy of their personal information in a structured format

Limitation of Use

Individuals may request that we limit the use of their personal information for specific purposes, subject to legal and contractual obligations.

Deletion

Individuals may request deletion of their personal information, subject to:

• Legal retention requirements
• Ongoing contractual obligations
• Legitimate business interests

Objection and Withdrawal

Individuals may object to certain uses of their personal information and withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

Data Security

We implement comprehensive security measures to protect personal information, including:

Technical Safeguards

• Encryption of data in transit and at rest
• Multi-factor authentication for system access
• Regular security assessments and vulnerability reviews
• Access controls and monitoring systems

Administrative Safeguards

• Security awareness practices for all personnel
• Background screening for personnel with access to personal information
• Incident response procedures
• Regular review and update of security policies

Physical Safeguards

• Secure data center facilities with restricted access managed by our infrastructure providers
• Environmental controls and monitoring
• Secure disposal of data and physical media

Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and continuity

Specific retention periods vary based on the type of information and applicable legal requirements. Upon expiration of retention periods, we securely delete or anonymize personal information.

Third-Party Links and Services

Our website and services may contain links to third-party websites and integrate with third-party services. This Privacy Policy does not apply to such third parties. We encourage individuals to review the privacy policies of any third-party services they use.

Children's Privacy

Our services are not directed to children under 18 years of age. The Platform is intended for use by licensed insurance professionals, brokers, agents, and their business clients. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will post the updated policy on our website and indicate the effective date of changes. For material changes, we may provide additional notice as appropriate.